Shipping policy

Shipping Policy

Last Updated: June 26, 2026

Thank you for shopping with Neero Water. We are committed to delivering your order quickly, safely, and efficiently. Please read our Shipping Policy carefully before placing your order.

Order Processing

  • All confirmed orders are processed within 24 hours of successful order placement.

  • Orders placed on Sundays or public holidays will be processed on the next business day.

  • During festive seasons or high-demand periods, processing may take slightly longer.

Shipping Time

Once your order has been processed, the estimated delivery time is:

  • 5–7 Business Days across most locations in India.

Delivery timelines may vary depending on your location, courier partner, weather conditions, public holidays, or unforeseen logistical delays.

Shipping Charges

✅ Free Shipping on all prepaid and Cash on Delivery (COD) orders across India.

There are no hidden shipping charges.

Cash on Delivery (COD)

We offer Cash on Delivery (COD) service on eligible pin codes across India.

Please ensure that someone is available to receive the order at the delivery address.

Repeated refusal of COD orders may result in restrictions on future COD purchases.

Order Tracking

Once your order is shipped, you will receive a tracking link via SMS, WhatsApp, or Email (where applicable).

You can track your shipment using the tracking details provided.

Delivery Attempts

Our courier partners generally make multiple delivery attempts.

If the package cannot be delivered due to:

  • Incorrect address

  • Customer unavailable

  • Incorrect phone number

  • Repeated delivery failures

the package may be returned to us.

Additional shipping charges may apply for re-dispatch requests.

Address Changes

If you need to change your shipping address, please contact us before your order is shipped.

Once the order has been dispatched, we may not be able to modify the delivery address.

Delayed Deliveries

Although we strive to deliver every order within the estimated timeframe, delays may occasionally occur due to:

  • Weather conditions

  • Natural disasters

  • Public holidays

  • Courier network disruptions

  • Government restrictions

  • Remote serviceable locations

Neero Water shall not be held responsible for delays caused by circumstances beyond our reasonable control.

Damaged Package

If your package appears damaged during delivery:

  • Please inspect the package before accepting it.

  • Take clear photos or videos of the package.

  • Contact our customer support within 24 hours of delivery.

Our team will assist you as quickly as possible.

Contact Information

For any shipping-related questions, please contact us:

Neero Water

📍 RZ-602/403, Gali No. 15C, West Sagar Pur, New Delhi – 110046, India

📧 Email: neerowater3@gmail.com

📞 Phone: +91 8076166499

🕒 Customer Support: Monday – Saturday | 10:00 AM – 7:00 PM (IST)

Thank you for choosing Neero Water. We appreciate your trust and are committed to delivering your order safely and on time.