Refund policy

Return & Refund Policy

Last Updated: June 26, 2026

At Neero Water, customer satisfaction is our priority. If you are not completely satisfied with your purchase, we're here to help.

Please read our Return & Refund Policy carefully before placing an order.

1. 15-Day Return Policy

We offer a 15-day return window from the date of delivery for all eligible products.

To qualify for a return, the product must:

  • Be unused or only minimally used.

  • Be returned in its original packaging.

  • Include all accessories, manuals, and original contents.

  • Not be damaged due to misuse or improper handling.

2. Eligible Return Reasons

Returns are accepted if:

  • You received a damaged product.

  • You received the wrong product.

  • The product has a manufacturing defect.

  • The product is significantly different from what was ordered.

3. Non-Returnable Items

Returns will not be accepted for:

  • Products damaged due to misuse, accidents, or improper handling.

  • Products with physical damage caused by the customer.

  • Items returned without original packaging or essential accessories.

  • Requests made after the 15-day return period.

4. Refund Process

Once your returned product is received and inspected, we will notify you of the approval or rejection of your refund.

If approved:

  • Refunds for prepaid orders will be processed to the original payment method.

  • Processing may take 5–7 business days, depending on your bank or payment provider.

For eligible cases, we may also offer a replacement instead of a refund.

5. Cash on Delivery (COD) Refunds

For COD orders, approved refunds will be processed via bank transfer or another mutually agreed payment method after verification.

Customers may be asked to provide their bank account details for refund processing.

6. Replacement Policy

If you receive:

  • A damaged product

  • A defective product

  • An incorrect item

We may offer a free replacement after verifying the issue.

Customers may be required to provide photos or videos of the product for verification.

7. Return Shipping

If the return is due to:

  • Our error

  • Wrong product

  • Manufacturing defect

  • Transit damage

Neero Water will bear the return shipping cost wherever applicable.

For returns requested for reasons not related to product quality or order accuracy, return shipping charges may apply.

8. Warranty Information

Selected Neero Water products include a 6-Month Limited Warranty.

Eligible products come with a Warranty Card inside the package.

To claim warranty, customers must:

  • Keep the Warranty Card safely.

  • Keep the original order invoice or confirmation.

  • Contact our support team with the Order ID and photos/videos of the issue.

The warranty covers manufacturing defects only and does not cover damage caused by misuse, accidental drops, improper handling, unauthorized repairs, or normal wear and tear.

9. Cancellation of Approved Returns

If a returned product fails our inspection or does not meet the eligibility criteria, the return request may be declined and the product may be sent back to the customer.

10. Contact Us

If you have any questions regarding returns, refunds, replacements, or warranty claims, please contact us.

Neero Water

📍 RZ-602/403, Gali No. 15C, West Sagar Pur, New Delhi – 110046, India

📧 Email: neerowater3@gmail.com

📞 Phone: +91 8076166499

🕒 Customer Support: Monday – Saturday | 10:00 AM – 7:00 PM (IST)

Thank you for choosing Neero Water. We value your trust and are committed to providing high-quality products and reliable customer support.